Patient Bill of Rights

You have the following rights. If someone is helping you make healthcare decisions, he or she may exercise these rights for you.

Quality of Care - You have the right to:

  • Quality care by skilled doctors and staff.
  • Be treated for your pain.
  • Treatment that is as comfortable as possible.
  • Emergency procedures without unnecessary delays.
  • Help decide the details of your plan of care.
  • Ask for a second opinion, at your expense.

Safety - You have the right to:

  • Safe care.
  • Know when something goes wrong with your care.
  • Have a family member or friend, as well as your doctor, notified promptly of your admission to the hospital.
  • Be free from all forms of abuse and neglect.
  • Be free from all use of restraints unless needed for safety.

Voice and Choice - You have the right to:

  • Get information in a manner you understand.
  • Make informed decisions about your care.
  • Refuse care.
  • Make advance directives and have your medical wishes followed.
  • Contact a person or agency to protect your rights.
  • Have a support person with you for emotional support.
  • Agree to refuse to allow pictures for purposes other than your care.
  • Religious and other spiritual services that you choose.
  • Complain without fear and have your complaints reviewed.

Affordability - You have the right to:

  • A detailed bill and an explanation of that bill.
  • Information about resources to help pay for your healthcare.

Authentic Personalized Relationships - You have the right to:

  • Know the names and jobs of the people who care for you.
  • Privacy and access to medical information as described in Novant's Notice of Privacy Practices.
  • Be treated with respect and dignity.
  • Treatment without discrimination.
  • Respect for your culture, values, beliefs and preferences.
  • Visitors of your choices. We will inform you of any restrictions.
  • Personal privacy.

Easy for Me - You have the right to:

  • Sleep in the hospital without being awakened unless necessary.
  • Know about rules that apply to your actions.
  • Help in discharge planning from the hospital.

What is your role in your healthcare?

  • Be an active partners in your healthcare.
  • Ask questions.
  • Keep appointments.
  • Be respectful to other people and their property.
  • Follow the facility's rules.
  • Follow your care instructions.
  • Share as much health information with us as possible.
  • Tell us about changes in your condition.
  • Tell us when you are in pain.
  • Give us a copy of your advance directive(s).
  • Leave your valuables at home.
  • Pay for your care.